Privacy Policy h5 u9play – We Take Full Care of Your Data

H5 u9play collects various types of information to enable us to provide a safe, seamless, and high-quality service to all members. The information collected falls into two main categories:

Information You Provide Directly:

• Registration information – full name, date of birth, phone number, email address, and account password.
• Identity verification documents (KYC) – a copy of your identification card, passport, or other statutory documents for age and identity verification purposes.
• Financial information – bank account number, account holder name, and e-wallet details used for deposit and withdrawal transactions.
• Communication with us – any enquiries, complaints, or feedback you submit via Live Chat or support email.

Information Collected Automatically:

• Technical data – IP address, browser type, operating system, and your device's screen resolution.
• Usage data – pages visited, games played, session duration, login frequency, and wagering activity.
• Cookie data – information stored via session and persistent cookies to enable automatic login functionality and platform personalisation.
• Location data – general location information based on IP address for geographic compliance and fraud detection purposes.

All information collected is purpose-specific, and we do not collect any data beyond what is necessary to provide our services to you.

Collected data is used responsibly for the following purposes:

H5 u9play not use your data for any third-party advertising purposes, contact list sales, or profiling for sale to other companies.

H5 u9play does not sell or transfer your personal data to third parties for commercial purposes. However, there are limited situations where we need to share data with certain parties:

• Payment service providers – financial information is shared with trusted payment gateway providers to process your deposits and withdrawals securely.
• Gaming platform providers – minimum game data required is shared with licensed game providers such as Evolution Gaming, Pragmatic Play, and JILI to enable gaming sessions to function properly.
• Identity verification & KYC – recognised identity verification service providers may receive a copy of your documents for compliance review purposes.
• Statutory authorities – h5 u9play will disclose your data when required by law, court order, or direction from a legitimate law enforcement authority.
• Business transfer – in the event of a merger or acquisition, user data may be transferred to the successor entity with equivalent privacy protections maintained.

H5 u9play continually invests in the latest cybersecurity infrastructure to ensure your personal data is always protected. The following are the key security measures we implement:

H5 u9play uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions smoothly. The following are the types of cookies we use:

• Essential Cookies: Required for core platform operations such as login session verification and security. These cookies cannot be disabled as the platform will not function without them.
• Functional Cookies: Saving your preferences such as language, display settings and game preferences so you do not need to reset them each time you log in.
• Analytics Cookies: Helping us understand how users interact with the platform, which pages are visited most frequently and any technical issues that may arise. This data is used in aggregate form without personal identification.
• Security Cookies: Used to detect suspicious activity, unauthorised login attempts, and potential fraud to protect your account.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality of some areas of the h5 u9play platform.

As an h5 u9play member, you have the following rights regarding your personal data:

To exercise any of the rights above, please contact the h5 u9play support team via Live Chat or our support email. We will process your request within 30 working days.

H5 u9play retains your personal data for as long as your account is active or as long as necessary to provide our services. When an account is closed, we will retain your data for the period required by legal and compliance obligations:

• Financial transaction data – retained for a minimum of 7 years after a transaction occurs, in line with accounting and anti-money laundering legal requirements.
• KYC and identity verification documents – retained for 5 years after account closure or after the business relationship period has ended.
• Communication & support logs – retained for 3 years for dispute resolution and service improvement purposes.
• Technical data & system logs – retained for 1 year for security and technical diagnostic purposes.
• Marketing & preference data – deleted immediately upon withdrawal of consent or account closure.

Once the retention period expires, data will be securely deleted or permanently anonymised in accordance with established data deletion procedures.

H5 u9play is a gaming platform that for individuals aged 18 and above only. We do not intentionally collect, process, or store any personal data from individuals under the age of 18.

If we discover that data belonging to a child under 18 has been collected without our knowledge, we will take immediate steps to:

• Closing and deleting the account in question immediately.
• Deleting all related personal data from our systems.
• Returning any deposited funds, subject to verification requirements.

If you believe that a minor has registered on our platform, please notify our support team immediately so that appropriate action can be taken.

The h5 u9play platform may contain integrations with third-party game providers and services that have their own privacy policies. The following are important points for you to note:

• Every game provider integrated into the h5 u9play platform operates under a binding data security agreement with us.
• Any minimum information that must be shared with game providers for technical purposes is protected under strict confidentiality agreements.
• H5 u9play is not responsible for the privacy practices of any third party operating independently outside the scope of our agreements.
• We recommend reading the privacy policy of the relevant service provider if you use their services directly outside the h5 u9play platform.

H5 u9play reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or new technologies we adopt.

When significant changes occur, we will:

• Updating the "Last Updated" date at the top of this page.
• Displaying an in-account notification upon your next login.
• Sending an email notification to your registered email address for changes affecting your fundamental rights.

Your continued use of the h5 u9play platform after any Privacy Policy changes are published will be considered your acceptance of the updated version. We recommend reviewing this page periodically.

If you have any questions, concerns, or wish to exercise your privacy rights, please contact the h5 u9play Data Protection Officer team through the following channels:

• Live Chat 24/7: Click the Live Chat icon at the bottom of the platform for immediate assistance.
• Privacy Email: [email protected] (please state "Privacy Inquiry" in your email subject line)
• Response Time: We strive to respond to all privacy-related enquiries within 5–10 working days.

For additional information regarding your rights as a platform user, please visit the FAQ us or refer to Terms and Conditions and Responsible Gaming Policy h5 u9play.